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Shipping & Returns

Returns Policy

Our items are handmade for you!

You may return most new items within 14 days of delivery for a full refund if not as ordered.  We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly.  This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return.  We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in the world.  Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.  Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based.  The weight of the item or total order will be determined at the time of shipping.  To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Customs, Duties, and Taxes

The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Please contact your local customs office for information.

To help our International Customers defray the cost of fees, we are offering free First Class or Parcel Post shipping on International orders.